iHorizons Customer Support Service is an outstanding Help Service provided to you 24 hours a day, 365 day a year.  Every interaction with iHorizons is handled by a real person. No auto attendants, no sitting on hold, you always deal with real people.

What you will get?

1. 24x7 Remote Hands Support
2. 24x7 Monitoring Services
3. SLA
4. Managed Services
5. Dedicated Account Manager

24x7 Remote Hands Support
Our professional team will be available to you all the time to give help and guidance; the following systems are supported by our professional team:

• Microsoft CMS 2002
• Microsoft Commerce 2002
• Microsoft .Net technologies
• iHorizons Knowledge server
• iHorizons Publish Arabia Service

Monitoring Services
iHorizons will keep any eye on your entire solution on order to provide the maximum reliability and availability of your services regardless the location where the services are hosted, iHorizons Customer Support team will notify you personally (if you wish) about the alerts and may take the correction action on behalf of you.

iHorizons Monitoring Service Areas of coverage include but are not limited to:

• Network/Internet Connectivity
• Service Availability (WEB, SQL, Mail, … etc)
• Health Checking

Service Level Agreement
iHorizons guarantees its services with industry leading SLA's. Areas of coverage include but are not limited to: network uptime and access speed, specific response time, fix time and escalation procedures. Standard SLA guarantees include 8x5 Remote Support and Basic level of monitoring. Other SLAs are available upon project scope and the client needs.

Managed Services
Managed Services are support services that go beyond the standard Customer support that every iHorizons client receives. With managed services, you receive the support of a team of experienced, certified professionals, with specific knowledge about your solution. Our professional certified team can extend the level of service to your site and do fixes related to your Network infrastructure, Application, Connectivity and many other issues.

Dedicated Account Manager
iHorizons strategy is to build a friendly relationship with the clients, in order to be very close to your needs and worries, a dedicated account manager will be assigned to you who will follow up the level of the service provided to you.

Simply the Account Manager role is to guarantee your satisfaction.