CRA & ITU

Qatar's Communications Regulatory Authority simplifies conference preparation for international delegates with an official website revamp by iHorizons.

Qatar is preparing to host the ITU Plenipotentiary Conference (PP-26) in Doha in 2026, led by the Communications Regulatory Authority (CRA). The official conference website helps visitors plan their participation, with essential information about registration, travel, accommodation, and the event.

iHorizons delivered the revamp of the website for CRA. The team redesigned and implemented the user interface, restructured how conference information is organized, and developed new pages and sections. The site is now shaped around what delegates and visitors need to do before they arrive.

ITU CRA

 

The Challenge

Delegates attending an international conference start preparing long before the opening session. They need to know how to register, how to travel to Doha, where to stay, where the venue is, and which services will be available to them.

When the audience comes from many countries, an official website is only useful if people can find this information quickly and act on it. The revamp needed to:

  • organize registration, travel, accommodation, venue and service information around the tasks delegates need to complete
  • bring this information together in one official destination
  • give Arabic-speaking and English-speaking visitors the same official information
  • work consistently on desktop, tablet and mobile devices
  • bring selected existing sections into the updated experience
  • give CRA a consistent structure to extend as conference details develop

The Solution

iHorizons approached the website to revamp with a focus on making conference information easier to find, understand, and navigate, while creating a modern and consistent digital experience.

The team started by reorganizing the website's information architecture and navigation around the needs of delegates and visitors. Essential details such as registration, travel, accommodation, venue information, and delegate services were brought into clearly defined sections, helping users find what they need as they plan their participation.

Building on this structure, iHorizons redesigned and implemented the website's user interface, introducing consistent layouts and design patterns across its pages. New sections were designed and developed, while selected existing content was integrated into the refreshed experience to create a cohesive website.

The new website also supports Arabic and English, with responsive layouts that provide a consistent browsing experience across desktop, tablet, and mobile devices.

Together, these improvements bring essential conference information into one organized digital destination, making it easier for delegates and visitors to prepare for PP-26.

Business Impact

What the revamp put in place

  • One official destination for conference, travel, accommodation, venue and service information
  • Navigation organized around the tasks delegates need to complete
  • A redesigned interface applied consistently across new and existing sections
  • Arabic and English versions of the experience, with layouts for desktop, tablet and mobile

What this means for CRA and conference participants

  • Less effort to prepare. Delegates planning an international trip make decisions in order: register, arrange travel, book accommodation, plan how to reach the venue. Grouping the information around these tasks is meant to cut the time participants spend looking for the right page.
  • Equal access to official information. PP-26 brings together participants from many countries. Offering the same official information in Arabic and English serves regional and international audiences without asking to work in a second language.
  • Access wherever participants are. Delegates may check details at a desk, while travelling or after they arrive. Responsive layouts keep the same information usable on a phone, tablet, or desktop.
  • A foundation that can grow with the conference. Conference information changes as the event approaches. The consistent page structure gives new content a defined place, so CRA can add updates without disrupting how the site is organized.
  • A credible official presence. For many participants, the website is their first contact with the conference. A well-organized bilingual experience supports CRA in providing an effective official website for PP-26.

Key Solution Features

  • Interface design and implementation: a completely new design of the user interface, designed and built by iHorizons
  • Restructured information architecture: navigation organized around registration, travel, accommodation, venue and services
  • New pages and sections: developed for attendees and stakeholders
  • Integrated existing sections: selected existing content brought into the updated design
  • Arabic and English experience: the redesigned experience applied to both languages
  • Responsive layouts: for desktop, tablet and mobile
  • Consistent page structures: shared layouts that support future content updates

Conclusion

The PP-26 Doha website revamp demonstrates the importance of designing government digital services around the people who use them. CRA needed a platform that could support its role in hosting an international conference while making essential information accessible to delegates and visitors in both Arabic and English.

By bringing these needs together, iHorizons delivered a clearer, more organized digital experience that supports conference preparations and future content updates.

This project reflects iHorizons' approach to government and enterprise digital delivery: understanding the client's objectives, putting users' needs at the center of the design, and developing practical digital solutions that can evolve with the organization.